Question 1

1. Processing and delivery times

Accepted Answer

Processing Time: I create all art prints and products to order. Production takes place on Tuesdays, and shipping occurs on Wednesdays. Orders placed by Monday can be processed accordingly.Delivery Time (Domestic): Once the package has been handed over to the shipping carrier, delivery within Germany usually takes 3 to 5 business days.Please note: During periods of high order volumes (e.g. in the run-up to Christmas), there may be slight delays. I would appreciate your understanding in this matter.

Question 2

2. Shipping Costs

Accepted Answer

Der Versand erfolgt derzeit nur innerhalb DeutschlandsVersand innerhalb Deutschlands:Die Versandkosten richten sich nach den individuellen Verpackungsgrößen und Gewichten der Artikel. Sie können der jeweiligen Artikelbeschreibung entnommen werden​Bitte beachten Sie, dass die Verpackung (siehe 4. Verpackung) zusätzlich berechnet wird und sich preislich ebenfalls an der Größe des Artikels orientiert.Versand-Pauschale bei ungerahmten und gerahmten Kunstdrucken von 6,99 € pro Bestellung zzgl. Verpackungskosten

Question 3

3. Delivery providers & parcel tracking

Accepted Answer

I use Hermes for delivery as standard.As soon as your order is on its way, you will receive a dispatch confirmation by email.

Question 4

4. Packaging

Accepted Answer

Der Schutz der Kunstwerke hat oberste Priorität. Kunstdrucke werden in einer von mir entwickelten Schutzverpackung verschickt, damit sie unbeschadet bei Ihnen ankommen. Sie werden dafür in Schutzfolie und von außen mit MDF-Platten verpackt.Die Verpackung wird zusätzlich zum Versand berechnet und richtet sich nach der Größe des Artikels: Für den ungerahmten Kunstdruck fällt hierfür zusätzlich ein Betrag von 7,60 € an.Für den gerahmten Kunstdruck fällt hierfür zusätzlich ein Betrag von 10,30 € an.

Question 5

5. Damage caused during transport

Accepted Answer

If a product arrives damaged despite having been carefully packaged, please take photographs of the packaging and the damaged product immediately after unpacking it, and contact me within 48 hours at christiandome@web.de. We’re sure to find a solution!

Question 6

6. Right of withdrawal

Accepted Answer

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party nominated by you (other than the carrier), took possession of the goods.To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).

Question 7

7. Exclusion of the right of withdrawal

Accepted Answer

The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

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