Versandbedingungen
1. Processing and Shipping Times
-
Processing Time: All art prints and products are made to order by me. Production takes place on Tuesdays, and shipping occurs on Wednesdays. Orders placed by Monday can be processed accordingly.
-
Shipping Time (Domestic): Once the package is handed over to the shipping carrier, delivery within Germany usually takes 3 to 5 business days.
-
Note: During periods of high order volume (e.g., before Christmas), there may be slight delays. I appreciate your understanding.
2. Shipping Costs
We currently ship only within Germany
Shipping within Germany:
-
Shipping costs are based on the individual package sizes and weights of the items. You can view the prices on the respective product page
-
Please note that packaging (see 4. Packaging) is charged separately and the price is also based on the size of the item.
3. Shipping Providers & Tracking
-
I use Hermes for shipping by default.
-
As soon as your order is on its way, you'll receive a shipping confirmation via email.
4. Packaging
-
Protecting the artwork is my top priority. Art prints are shipped in protective packaging that I developed myself to ensure they arrive at your doorstep undamaged. They are wrapped in protective film and secured on the outside with MDF panels.
-
Packaging costs are charged in addition to shipping and depend on the size of the item. You can find the respective prices listed with each item.
5. Shipping Damage
-
If a product arrives damaged despite careful packaging, please take photos of the packaging and the damaged product immediately after unpacking it and contact me within 48 hours at info@domeone.de. We’re sure to find a solution!
