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Versandbedingungen

1. Processing and Shipping Times

  • Processing Time: All art prints and products are made to order by me. Production takes place on Tuesdays, and shipping occurs on Wednesdays. Orders placed by Monday can be processed accordingly.

  • Shipping Time (Domestic): Once the package is handed over to the shipping carrier, delivery within Germany usually takes 3 to 5 business days.

  • Note: During periods of high order volume (e.g., before Christmas), there may be slight delays. I appreciate your understanding.

 

2. Shipping Costs

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We currently ship only within Germany

Shipping within Germany:

  • Shipping costs are based on the individual package sizes and weights of the items. You can view the prices on the respective product page

  • Please note that packaging (see 4. Packaging) is charged separately and the price is also based on the size of the item.

3. Shipping Providers & Tracking

  • I use Hermes for shipping by default.

  • As soon as your order is on its way, you'll receive a shipping confirmation via email. 

4. Packaging

  • Protecting the artwork is my top priority. Art prints are shipped in protective packaging that I developed myself to ensure they arrive at your doorstep undamaged. They are wrapped in protective film and secured on the outside with MDF panels.

  • Packaging costs are charged in addition to shipping and depend on the size of the item. You can find the respective prices listed with each item.

5. Shipping Damage

  • If a product arrives damaged despite careful packaging, please take photos of the packaging and the damaged product immediately after unpacking it and contact me within 48 hours at info@domeone.de. We’re sure to find a solution!

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